Privacy Policy

1. Information We Collect

Information you provide directly

• Account information: email address, phone number, password, and other information you provide when creating or maintaining an account.
• Order and project information: information connected with purchases, website-development projects, project stages, requests, messages, and customer instructions.
• Communication information: information you provide when contacting DSDN EiS or requesting support.
• Payment-related information: transaction and order details supplied by our payment providers. We do not intentionally store your full card number, card security code, or online-banking credentials on our website.

Information received through Google Sign-In

If you choose Continue with Google, Google may provide information required to authenticate your account, such as your name, email address, profile information and a unique Google account identifier. We use this information to create or access your DSDN EiS account and to associate your account with your customer and project records.

We request only the Google account information needed for authentication and account functionality. We do not request access to your Gmail messages, Google Drive files, contacts, or other Google services unless a separate feature clearly requires it and you separately authorize it.

Information collected automatically

When you use the website, technical information such as IP address, browser type, device information, pages visited, referring pages, and approximate usage information may be collected through WordPress, WooCommerce, security tools, analytics, hosting infrastructure, cookies, or similar technologies.

2. How We Use Information

• Create, authenticate, and maintain your customer account.
• Process orders and provide our professional ecommerce website services.
• Manage project stages, progress information, payments, and project communication.
• Provide customer support and respond to enquiries.
• Send service-related communications, such as order, account, payment, and project updates.
• Protect the website, accounts, customers, and payment processes against fraud, abuse, and unauthorized activity.
• Improve website functionality, security, performance, and user experience.
• Comply with applicable legal and regulatory obligations.

3. Google Sign-In and Google User Data

Google Sign-In is an optional authentication method. If you use it, we process the Google data made available through the authentication process for the limited purposes described above.

We do not sell Google user data. We do not use Google user data for advertising profiling. We do not transfer Google user data to third parties except where necessary to provide the requested service, protect our systems, comply with law, or as otherwise disclosed in this Privacy Policy.

We retain Google account information only for as long as reasonably necessary to maintain your DSDN EiS account, provide services, meet legal obligations, resolve disputes, and enforce our agreements.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to keep you signed in, remember preferences, support WooCommerce shopping and checkout functions, maintain security, and understand website usage. Some cookies may be placed by trusted third-party services used to operate the website.

You can manage cookies through your browser settings. Disabling certain cookies may affect login, shopping-cart, checkout, or other website functions.

5. Payments and Third-Party Services

Payments may be processed by third-party payment providers, such as Paystack or another provider made available at checkout. Payment providers may collect and process payment information under their own privacy policies and terms. We receive information necessary to identify and manage the transaction, such as payment status, amount, reference, and customer/order information.

We may also use third-party infrastructure and service providers for hosting, email delivery, website security, authentication, analytics, and other operational purposes. These providers receive only information reasonably necessary to perform their services.

6. How We Protect Information

We use reasonable technical and organizational measures intended to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure. These measures may include access controls, authentication protections, HTTPS encryption, security monitoring, software updates, and restricted administrative access.

No internet transmission or storage system can be guaranteed to be completely secure. You are responsible for keeping your account credentials confidential and for notifying us if you believe your account has been accessed without authorization.

7. When We May Disclose Information

We may disclose information when reasonably necessary to operate the website and provide services, including to service providers acting on our behalf; payment and financial-service providers; hosting and security providers; professional advisers; or authorities where disclosure is required by applicable law or valid legal process.

We may also disclose information when necessary to protect the rights, property, safety, and security of DSDN EiS, our customers, or others, or to investigate fraud, abuse, or security incidents.

8. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including maintaining accounts, completing projects, keeping transaction records, providing support, resolving disputes, preventing fraud, and satisfying legal obligations.

9. Your Privacy Choices and Rights

Depending on applicable law, you may have rights to request access to, correction of, or deletion of personal information, or to object to or restrict certain processing. Some information may need to be retained where required by law or where necessary for legitimate business purposes.

To make a privacy-related request, contact DSDN EiS using the contact details provided on our website. We may need to verify the request before acting on it.

10. Children's Privacy

Our website and services are intended for adults and businesses. We do not knowingly request or collect personal information from children for independent account creation. If you believe a child has provided personal information to us, please contact us so that we can review the matter.

11. International and Cross-Border Processing

Depending on the services and providers used to operate the website, personal information may be processed or stored in countries other than the country in which you are located. Where applicable, we take reasonable steps to use reputable providers and appropriate safeguards.

12. Changes to This Privacy Policy

We may update this Privacy Policy when our services, technology, legal requirements, or privacy practices change. The updated version will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically.

13. Contact DSDN EiS